Item(s) purchased from the Khai Kong Industrial may be returned at the discretion of the company management. Customers are responsible for any return shipping costs. Upon return, item(s) will be thoroughly inspected. To assist in the return process, please be sure to include all personal information. (Name, address, approx... date of purchase, receipt) A refund will not be honored for any item(s) that has been damaged or blemished during shipping or is deemed unfit for resale. We offer top quality items and intend to satisfy every customer that purchases products from the store. We value your business and will do our best to make sure your happy. Please contact us if you have any concerns.