Khai Kong Industrial (S) Pte Ltd offers limited warranty on almost all of our products unless specified otherwise. A warranty does not entail the product to be returned, but implies the product or it's parts will be repaired. If the product is considered to be irreparable by our technicians then customer will have to consider re-purchasing a new product. 

The repair works for bulky products such as Hairstyling Chairs, Barber Chairs, Electrical Equipment, Electrical Beds, etc, will be have to be performed at our factory premises. Hence, the warranty for these bulky products include a round trip transportation back to our factory for repair unless specified otherwise.

Warranty for other non-bulky products such as stools, trolleys, hot cabins, etc, do not include round trip transportation. Applicable delivery charges will incur if customer is not able to send down the item by his/her own means of transportation and will require Khai Kong Industrial to do so instead.

Khai Kong Industrial shall not be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading, staining, peeling or any acts of nature (fire, water damage, freeze, etc.).

In the event that customer needs help diagnosing or reviewing problems pertaining to Khai Kong Industrial's products, regardless of cause, Khai Kong Industrial's Customer Service can be reached by phone or email prior to requesting warranty, or out-of-warranty, repair parts.

Warranty Period